I contacted a dealer but they never responded

We are sorry to hear that a dealer didn't respond to your inquiry. Unfortunately, not all dealers have the same level of support and responsiveness. We would recommend trying to contact them again; if they don't respond to email, you might try calling them instead. If you still can't get through, you might consider finding a different seller. If a dealer won't respond before the sale, it might say something about their support after the sale.